Tuesday · Popularity: 12% · business, ecommerce, shopping
Do you want to increase your sales, ad revenue, and ultimately your profits in a short period of time? Was your online storefront or website ready last year when the holiday selling season rolled around? The time to prepare for the Christmas holiday season is right now.
Many retailers can sell as much in the few weeks between Thanksgiving and New Years Eve as they sell all year long. Don’t have an online retail store that sells a product? Well, don’t think that eCommerce storefronts are the only websites that see an increase in traffic over the Christmas season.
If you run a commercial, non-product based, website (like a blog) you can also take advantage of the increased online traffic that often starts when the weather gets colder and visitors are hunting around for good deals. Don’t be caught unprepared and leave revenue lost between being unprepared, no inventory, and bad customer service.
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Friday · Popularity: 24% · amazon, dropshipping, ebay
Are you tired of competing with a drop shipper or drop shipping company that does not ever touch the product, house, or package the product, seems to sell more, and make more money than your competing businesses? You probably are if you are a company that spends time finding wholesalers, buying inventory, cataloging, indexing, valuing, packaging, and all the normal business practices that go along with running a business that carries an inventory based product.
I received an email this week from a “buyer” on Amazon. He purchased one of our books and the subject of his email said, DON’T SEND PACKING SLIP OR INVOICE PLEASE, in all caps, but it was his email to me that told me the story:
Would you mind sending this package without a packing slip and/or invoice? I would really appreciate it. Also, please use delivery confirmation, if possible - I only make this suggestion, as the USPS is far less likely to lose the package.
[item sold and order number was inserted here]
If this item is a different condition (used/new/etc.), binding or media type softcover/hardcover/tape/disc/etc.), edition or version (international/etc.) or differs in any way from your listing, please refund this order immediately.
You don’t need to respond to this email unless there is a problem with the order.
Besides the fact that Amazon requires you to send a packing slip with each order, the shipping address was completely different than the email name or company, so it was obvious to me that this was a drop shipper and we were now the fulfillment company. This email was automatically generated and I had no choice at this point other than to just ship the order.
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Thursday · Popularity: 49% · amazon, fraud
If you work or sell anything on the Internet long enough you will come into contact with all kinds of people and personalities you may never run across in the course of your daily routine. This of course is not always a bad thing, most of the time you can meet and interact with so many more people than you ever could in person, but every once in a while you will come across that individual that makes you think how far can they actually take this. And the answer can quickly become very obvious, about as far as they want to, and usually way farther than you would want them to as well.
I have sold different products and services on the Internet now since about 1993, so I have run into my share of not so pleased customers or buyers that no matter what you do or say they are pre-determined to be displeased. I think I could write a book on it, but another article that comes to mind that I will write soon is called The Customer is NOT Always Right, but I will leave that for another post.
The Customer is Not Always Right… Really
Well, this is an old saying, but buyers can go to far. The Internet allows people to say and do things they would never do face to face, even though there really is a real human behind the screen, sometimes buyers (customers) can use the Internet to take advantage of the systems in place. There is a difference between good customer service and common sense, and you have to weigh the effects of each situation. I really don’t think the customer is always right, but a company should still live by that adage as best they can. When you can’t, minimize any negative effects that might occur and move on.
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